We ship worldwide from our warehouse located in Sant Gregori (Spain). Our preferred carrier is UPS.
Deliveries to all Non-EU countries are subject to additional customs, duties and taxes payable directly to the appointed carriers upon delivery.
Deliveries are processed according to availability and orders chronological rank.
Articles with the indication 'available on stock' usually ship within 24 - 48 h. Otherwise Waterless toilets products, Electric Generators and UV systems usually ship within 10 - 15 days. Other products usually ship within 4 to 6 weeks.
We reserve the right to ship globally or partially. Delivery times are indicated as precisely as possible but also depend on supplying and transport possibilities. Exceeding a deadline will not lead to compensation, retention or order cancellation.
Cases of force majeure or impossibility to supply some goods will realease our responsability of obligation to deliver. We will keep the customer informed, and up to date, of such cases and events.
In any case, delivery in time can only occur if the buyer is up to date with his obligations with the seller, whatever the cause.
Shipping is done, unless otherwise any other agreement, at our convenience, without cheaper transport guarantee, at customer’s or consignee’s expense, either by direct remittance of the goods, or simple notice of availability, or by remittance to a transport or shipping agent.
The incoterm (according to ICC 2010 version) agreed between the seller and the buyer, determines the rules of transport responsability.
If the customer is a business, or a non-EU business or consumer customer, delivery shall generally take place at the customer’s risk. This also applies for partial deliveries and sale free of transport cost or cash-on-delivery. If the customer is a EU consumer the risk of accidental loss and accidental deterioration of the sold goods shall only pass to the customer upon handover of the item, even in case of sales involving the carriage of goods. Handover shall be deemed to have taken place even if the buyer delays in accepting the goods. Delivery shall be to the delivery address specified by the customer.
In any case, the client commits to accept the delivery according to the transport deadline or 30 days after availability notice if not specified.
The receiver of the goods must check the goods at the delivery and has the responsability to appeal against the transport agent. Without prejudice to specific dispositions against the transport agent, any claim about visible defects or non-conformity of the goods to the order or the delivery documents must be written within three days after the delivery.
It will be for the Client to provide any justification for the reality of defects or deficiencies found. The Client shall allow the seller the opportunity to proceed with observations and perform corrections if necessary. The Client will not involve himself or a third party for that purpose.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are non-returnable items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial refunds are granted (if applicable) for any item not in its original condition, is damaged or missing parts for reasons not due to our error.
To return your product, you should mail your product to: gaia evergreen S.L., c/ Esclopeters 2C, 17150 Sant Gregori, Girona, Spain
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.